Select Page

Support

Here are some common questions about AuroraWatch UK.

Questions

What does it all mean?

Please have a look at the AuroraWatch UK Website for full information. https://aurorawatch.lancs.ac.uk/explanation/

Where is the best place to see the Aurora?

Please have a look at the AuroraWatch UK Website for full information. https://aurorawatch.lancs.ac.uk/faq/best-place/

Which direction should I look?

Please have a look at the AuroraWatch UK Website for full information. https://aurorawatch.lancs.ac.uk/faq/direction-to-look/

Can I see the Aurora tonight?

Monitor the current activity for signs of high geomagnetic activity.

When will I be able to see the Aurora?

Please have a look at the AuroraWatch UK Website for full information. https://aurorawatch.lancs.ac.uk/faq/when-aurora-visible/

Did I see the Aurora?
How do I change which alerts I receive?

By defult, this app will alert you when there are Minor disturbances or above.

If you only wish to receive Amber and above, or Red alerts, or if you Live in Shetland and want Shetland specific alerts, you can select these on the Settings screen.

Why are my alerts arriving late?

Alerts are generated within a few seconds of the data being generated by AuroraWatch UK at Lancaster University.

If your device has poor connectivity and Apple are unable to deliver the alert immediately, it may be delayed. This is beyond our control.

Why don't you issue alerts in advance?

Please have a look at the AuroraWatch UK Website for full information. https://aurorawatch.lancs.ac.uk/faq/advance-alerts/

I want to see the Kp Level

The Kp level is a poor indicator for Aurora alerts.

Please see the following blog post from Dr Steve Marple at AuroraWatch UK for the reasons why.

http://blog.stevemarple.co.uk/2014/09/why-kp-is-poor-indicator-for-auroral.html

Will the alerts make a sound?

When an alert is generated by AuroraWatch UK, a notification will appear and sound on your phone.

Please note that if you have your iPhone set to silent (i.e. silent during the night), the alert will deliver to your phone, but will not be heard, as the silencing of alerts is generic.

 

Please visit AuroraWatch UK for further information.

Still need help? Send us a message!

Please contact us via the feedback option within the app.
This includes data which helps us when answering your question.
Thanks.

For any other questions, please contact us at
support@aurorawatchapp.uk